Privacy Policy

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, company name, and role within the company.
• Business Information: Company registration details, VAT numbers, waste carrier licence information, operator licences, and insurance certificates.
• Vehicle Information: Vehicle registration numbers, MOT certificates, and insurance details for haulage companies.
• Site Information: Construction site addresses, operating hours, and contact details.
• Job Data: Information about waste removal jobs, including materials, quantities, pricing, and delivery tickets.
• Location Data: GPS coordinates when using location-based features of our platform.

We use the information we collect to:

• Provide, maintain, and improve our platform and services
• Process transactions and send related information
• Connect construction companies with haulage providers
• Verify compliance with UK waste management regulations
• Send notifications about job updates, document expiries, and platform news
• Respond to your comments, questions, and customer service requests
• Monitor and analyse trends, usage, and activities on our platform
• Detect, investigate, and prevent fraudulent transactions and other illegal activities

We may share your information in the following situations:

• With Business Partners: When you accept or post jobs, relevant information is shared between construction companies and hauliers to facilitate the service.
• For Compliance: We may share information with regulatory bodies when required to verify waste carrier licences or other compliance documents.
• With Service Providers: We share information with third-party vendors who provide services such as hosting, payment processing, and analytics.
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests.

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee training on data protection
• Secure data centres with physical security measures

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data in certain circumstances
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another service
• Objection: Object to processing based on legitimate interests

To exercise any of these rights, please contact us using the details provided below.

We retain your personal information for as long as necessary to provide our services and fulfil the purposes outlined in this policy. We may also retain certain information to comply with legal obligations, resolve disputes, and enforce our agreements.

Job records and delivery tickets are retained for a minimum of 7 years to comply with UK waste management regulations and tax requirements.

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.